Hear From Our Clients: Three Ways Rush Realty Is Outperforming their Competition
At Rush Realty, we pride ourselves on being the best in the industry. How do we achieve this? Simply by treating our clients the way we would want to be treated. The service and support we provide our clients is what brings them back to us again and again. Whether you are a first-time homebuyer, selling your home, making a new move to the Delaware area, or have purchased many homes, we provide a level of customer service that our competitors cannot match. Here are some of our guiding principles and what past clients have said about their experience working with us.
Professionalism & Process
The process of purchasing or selling a home can be overwhelming. With many moving parts, it can be challenging to keep everything organized. We understand that our clients are balancing several responsibilities. Our agents streamline everything in order to reach our client’s goals quickly and efficiently.
“I love the way everything was done for me.”
“Our agent was very professional from the beginning. Provided information on homes in the area I was looking for and allowed me time to make an informed decision.”
“The process was executed with excellence!”
“Rush Realty exemplified professionalism throughout our entire process. I couldn’t have asked for a better realtor.”
“Professionalism is the only way to guide multiple people through the home buying process at once,” says Rush Realty agent, Bert Ferguson. “As a realtor, your livelihood depends on juggling many clients in different stages of the homebuying process. The only way to manage this juggling act is if you are present and professional. Being professional has several different layers including organization, obedience, good accounting, and just general reasonable care. A realtor who is professional always puts their clients first.”
We understand that the home buying or selling process does not always occur Monday through Friday between the hours of 9 am and 5 pm. That is why our agents pride themselves on being accessible and available to our clients when it’s convenient for them.
“Loved that our agent was available any time I needed him. A+ professionalism.”
“Our agent was extremely helpful and hardworking every step of the way. He always made himself available to me by text, call, or in person. He showed me nearly 20 houses over the course of 2 months and did everything he could to expedite the process. I was working on a contingency offer and he was extremely informative and patient with my situation. I have no negative feedback for our agent or his team. I am extremely glad I was able to work with him.”
Rush Realty agent, Kyle Coblentz, says, “Communication is everything. I always strive to be available as much as possible for my clients and communicate with them in the way they are most comfortable. Some people hate talking on the phone and others only want to talk or meet in person. Establishing their preferences and following through on that plan is key. I always want my clients comfortable reaching out to me, to know they’re important, and that I will get back with them as soon as I can.”
Care & Support
We know the home buying and selling process can be emotional at times and mentally draining. Our agents are trained not only to provide excellent service, but to take the time to really know and understand our clients in order to support them through the entire journey.
“Our agent was incredibly helpful and was always quick to respond to any questions we had. He made the purchase of our first home so easy. It was such a pleasure working with him.”
“They made my first-time buyer experience a very good one and will use them again if I ever want to buy another house... They made sure I was given the house I wanted and on time!”
“Our agent was absolutely amazing!! Will certainly be doing more business in the near future. Very professional, lots of detail, and quick settlement. #The Best.”
Marcus Rush, founder of Rush Realty says, “Customer care is at the core of everything we do. A large percentage of our buyers are first-time homebuyers or first-time home sellers. This is one of the largest purchases in their life, so of course they are going to be nervous, and it can be complicated. We are there to ensure they are comfortable and protected during their entire process.